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Frequent questions


Affiliate Conditions: Coupons and Commissions

It is important that you keep in mind that coupons and commissions ONLY apply to those products that are NOT on SALE and are not part of dropshipping categories. The commissions have VAT included, that is, the prices on which we work to commission include the corresponding VAT.


When can I apply a discount coupon?

A discount coupon may be applied as long as the amount of the order amounts to 25 euros (discount applied), the products are not on sale, and neither are products belonging to the category 'dropshipping' (cold products, electrical appliances, etc). 


I have placed an order and I don't know its status

Once an order has been placed, you will be notified by email of changes to it. However, you can check the orders made, as well as their status from the 'My Account' section, in the 'My Orders' section, where you can check their status and download the invoice. 

I do not receive the tracking number of my order

You will receive the tracking number of your order once it has left the warehouse. If the order has been shipped and you have not received the tracking number, do not worry, contact us by email and we will provide it to you.

I try to locate my order, but the courier company tells me that the shipment was canceled

In  Many times you write to us alarmed because the courier companies tell you that we have canceled the shipment of your order, and this in most cases happens because it is a product belonging to the category of dropshipping, and therefore, is sent with a different courier company

I need the invoice for my order

If you need the invoice for your order, you just have to access the 'My Account' section, and download it from 'My Orders'< /strong>. 

I want to cancel an order I just placed

Please, correctly indicate your delivery address, contact information and the products you wish to purchase, since any change of address or cancellation once the status of the order changes to 'sent' will cause an extra expense of 3.50 euros. 

I have sent an email and I do not receive a response from Att. to the client

If you have any incident or doubt, you can contact us by email:, by phone 956 717 285, or our Instagram account @emfit_nutrition 

Remember that our customer service hours are from Monday to Friday from 8:00 a.m. to 2:00 p.m.; colleagues will respond to you as soon as possible. Please, check your 'spam' or 'junk mail' tray, since on many occasions our communications are archived in them. 

If 12 hours (business days) have elapsed since the message was sent and you have not received a response, please send us a message again or contact us by another means; you will always have a solution to any problem. 


I have placed an order, it has changed to 'shipped' status, but I have not received it, what happens?

The change to 'shipped' status does not mean that the order has been delivered, but rather that it has left our warehouse. Once out of the warehouse, the courier company will send you a message indicating the tracking number of your order. To check the tracking of your order, access the transport company's website and copy the tracking number received. 


I have not received my order, should I worry?

There are different types of shipping on the web, depending on the product, area and time, the delivery of orders may take a little longer. 

Even so, if you have questions about the status of your shipment or any incident with it, you can contact us by email:, by phone: 956 717 285 or to our Instagram account @emfit_nutrition 


I have placed an order for perishable products and I do not receive it

Cold products are sent with the courier company Seur Frío or Integra; these have a special and different delivery to the rest of the products to guarantee that the cold chain is maintained at all times, which is why a delivery cannot always be guaranteed in 24/48 hours (working days) from when it is processed. 

Orders are processed until 1:00 p.m. every Thursday, after this, shipments will be processed in order the next week, in order to avoid products being out during the weekend. 

It is not possible to select a specific time or day for its reception, since this depends on the delivery route of the courier, however, this type of products will be delivered from < u>Monday to Friday from 8:00 a.m. to 1:00 p.m.

Please, check your shipping details, as the courier will try to deliver the order twice; each time unsuccessful, the order will be returned, and as they are perishable products, the customer must bear part of the costs incurred. 

I have received only part of the order, where is the rest?

On the web there are different categories of products; those that are physically available in our warehouse, and those that belong to the 'dropshipping' category, that is, those that are shipped directly from the factory > (cold products, appliances, some supplements, etc). 

If products from both categories coexist in your order, don't worry, you will receive all the products, but in different shipments and times.< /strong> 


I want to return a product, how do I do it?

You have 14 calendar days from receipt of the order to exercise your right of withdrawal, as long as meet certain conditions; First of all, the product must be returned in the original cardboard box in which it was received to guarantee arrival in good condition at our warehouse. 

Secondly, for the return to be processed, the product must be unused, and in the same conditions received, that is, with their original packaging

The quantities corresponding to the product will be returned; The shipping costs derived from the exchange or return of a product will be borne by the customer, and in no case will Emfit Nutrition accept returns sent postage due. < /p>

Only in the event that an item other than the one requested by the customer has been sent by mistake, and it is closed, or that the item is damaged, Emfit Nutrition will postage charge caused by the return. 

To make the change you must follow these steps: 

1. You must fill out the Withdrawal Form that appears on the web, and send it to us at the e-mail enabled in this regard; 

2. Once the Withdrawal Form has been received, a response will be given and the return/exchange of the product will be processed. 

3. Once the product has been received in our warehouses and it has been confirmed that it is in perfect condition (keeping the original packaging), the customer can choose between obtaining a discount coupon for the amount of the product to be used on their next purchase, or a refund of the amount of the same, paying through the same payment method used in the purchase (Paypal, Bizum, Card) or failing that, Bank Transfer. 


I want to stop receiving email notifications, how do I do it?

It's very simple, you just have to access the 'My Account' section, in the upper right corner of the web; once there, scroll to the 'Notifications by email' section, and select 'view or modify'. Once inside, the following options will appear: 

  • Stock replenishment notice 
  • Newsletters 
  • SMS notifications 
  • Retriever for forgotten carts 

Activate or deactivate the ones you want and then click on the 'update' button. 

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Our goal is to create the best Sports Nutrition & Supplementation and healthy eating store in the world, because Spain is the second most obese country in Europe, our goal is to change the habits of millions of people and young people, helping them understand that taking care of themselves is equal to more HEALTH, feeling more active, fulfilled, more competent in all areas of our lives. As well as creating the largest fitness community with quality and exclusive content. And remember… the only place where you will always live is your body, take care of it, take care of yourself
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